Refund Policy

1. Introduction

This Refund Policy outlines the terms and conditions for payments made towards the Marks Entry Portal. By making any payment, users agree to this policy.

2. Nature of Service

The Marks Entry Portal provides digital services related to online marks entry. Since the service are digital and access is granted immediately upon successful payment, refunds are subject to the conditions below.

3. No Refund Policy

All payments made towards:

• Marks Entry fees

are non-refundable, except in cases mentioned under Section 4.

4. Eligible Refund Cases

• Duplicate Payment: If the user has been charged more than once for the same transaction.
• Technical Error: If payment is deducted but access/service is not provided due to a verified system error.
• Failed Transaction with Deduction: If the amount is debited but the transaction status shows failed.

Users must report such issues within 7 working days of the transaction.

5. Refund Process

To request a refund, users must email:

ahseccoe@gmail.com

Please include:

• Transaction ID
• Date of payment
• Amount
• Screenshot or proof of deduction

After verification, eligible refunds will be processed within 7–15 working days to the original payment method.

6. Non-Refundable Situations

• Incorrect data entry by the user
• Change of mind after payment
• Failure to use the service
• Rejection due to policy non-compliance
• Partial use of service

7. Contact Information

For any refund-related queries:
Email: ahseccoe@gmail.com